Warranty

Warranty period

All parts carry a 12-month warranty from delivery.

Where your written quotation states a different term for a specific line, that line governs.

Where a manufacturer’s warranty passes through with new, sealed goods, that is noted on the quotation. Where your quotation does not state a period for a line, ask us before ordering and we will confirm it in writing.

What the warranty covers

If a covered part fails to function within the warranty period under normal use, we will, at our option and after confirming the fault, repair or replace it, or agree another remedy with you in writing. The warranty covers the part itself; it does not cover the cost of downtime, freight to return goods unless agreed in writing, or losses arising from the use of the part.

What is not covered

• Physical damage, cracked or broken packages, bent contacts, or damage from incorrect fitting or removal.
• Damage from electrostatic discharge, incorrect voltage, overclocking, or use outside the platform and specification the part was sold for.
• Failure caused by another component, by the host system, or by storage and handling after delivery.
• Parts altered, reballed or repaired by anyone other than us after delivery.

How to raise a claim

• Condition or quantity claims must be raised within 7 days of receipt, with the test report, so we can check the lot against what was shipped.
• Functional failures during the warranty period stated on your quotation: contact us with the order number, the affected part numbers and a description of the fault. We will agree the next step in writing before goods are returned.

Email aya@memoryb2b.com to start a claim.

These terms reflect our standard wording. The terms on your signed quotation or order confirmation govern where they differ. Returns and after-sales matters are handled case by case, so raise the issue with us before anything is sent back.