Frequently asked questions

Tell us within 7 days of delivery with the order reference and photographs of the item as received, so we can check the lot against what was shipped. Returns and after-sales matters are handled case by case, and we will agree a resolution with you in writing.

Yes. DDR5 server modules are part of what we supply — RDIMM and LRDIMM, typically 16 GB to 128 GB at 4800 MT/s — alongside our DDR4-2933 ECC registered stock (16 GB 1Rx4, 32 GB 2Rx4), matched Mac Pro 2019 kits in 96 GB, 192 GB and 384 GB configurations, and HBM / VRAM chips. A part we do not list, DDR5 included, is checked against the Shenzhen market on request — send the part number and quantity and we will come back with what is actually available.

Yes, on a buy-out basis. You buy the stock outright and pay in full before dispatch, and we prepare and send it under your name — packing lists, invoices and carton labels all carry your company name. We do not operate consignment or hold stock for you. Ask us for a quotation against the part numbers and quantities you need.

Yes. We apply FNSKU labels, carton labels and neutral or repacked packaging at our Shenzhen premises before dispatch. These are quoted as separate lines on your quotation: US$0.20 per unit for FNSKU labelling, US$0.30 per unit for neutral packing or repacking, US$2.00 per carton for carton labelling, with a US$25.00 minimum per order. We are not a warehouse, so we do not receive stock into storage or run ongoing pick and pack.

Where a part has tiered pricing, the tiers are shown on the product page and the unit price drops at the quantity shown. Tiers are set per item and per lot and move with the market, so a tier shown today is not a standing price list. For anything not listed, ask for a written quotation against the quantity you need.

Quotations are issued per order rather than from a price list, because unit price depends on quantity, condition grade and destination. Send the part number (or spec), the quantity and the delivery address. We answer during Shenzhen business hours and a written quotation is prepared against the lot. Typical terms are express courier to your delivery address.

HBM3e: 24 GB in 8-Hi and 36 GB in 12-Hi. HBM3: 16 GB in 8-Hi and 24 GB in 12-Hi. HBM2e: 8 GB and 16 GB in 8-Hi. HBM2: 8 GB in 8-Hi. Stack height is stated on every listing, because a density that exists in one stack height may not exist in another — ask for the height your board was built with rather than the density alone.

Yes. Lots are photographed and functionally tested before dispatch and the record travels with the goods. A usable record states the part number and package markings, the capacity and speed reported by the test platform, error counts over a soak run, and the physical condition of each unit — see our guide on what a memory test report should contain.

New, refurbished and pulled-and-tested. The grade is stated on the listing and restated on the written quotation, because grade — not just part number — is what separates one price from another. Every line we ship has been functionally tested; the grade tells you how much of the remaining risk sits with us.

No minimum order quantity on stock lines: single pieces and small quantities are welcome. A few lots ship only as a whole batch, and where that is the case the product page says so. Prices are quoted FOB Shenzhen.

Yes. Lots are supplied from Shenzhen and can be inspected before shipment, and lot photographs are available for any line. We supply against confirmed orders rather than drop-shipping, so a quoted lot is a lot we can source and ship.

Payment is in full before shipment, and the payment method is stated on your quotation and order confirmation. Goods are shipped within 2 days after payment is received, express courier to your delivery address as agreed per order. Account details are provided only on our signed quotation or order confirmation.